Hey blog readers! Scott here again. If you’re an avid J&P blog reader, you know I’ve been around for a while. Thirty-five years ago when J&P Cycles started, we were strictly a mail-order catalog business with orders being taken via mail and the telephone (an actual land line). Today, you can order your parts, inquire about an order or get technical advice in a variety of different ways. Regarding our tech team, back in the early days just a few guys with Harley experience handled these questions. As the business has grown, we have hired additional staffers for their specific motorcycle knowledge in both Harley and Metric applications.
When the web became part of our business, J&P Cycles established a forum, where customers could ask questions with the tech team answering them. This also provided an avenue for customers to share their experiences. Since December of 2000, I’ve worked within that forum, and it is still going strong today. A few years ago I wrote a blog specifically about the forum.
After 10 or more years, we added live chat to our line-up of forms of communication. We now have both Harley and Metric technicians (along with customer service representatives) to handle questions you have during your online shopping experience. Our customer service reps are always ready to handle any inquiry you have regarding the status of your order, product availability, package tracking and assistance with making a return, to name the most common. The tech team, on the other hand, assists with items, such as if a part is going to fit your application, instructions (or assistance) on how to put new parts on and can also help troubleshoot problems you are experiencing with your bike. Please understand though, these guys are not there with you looking (or hearing) at what has gone wrong. We can only give you ideas of what to look for based on our experience. I’ve been chatting since the program began on the J&P Cycles website, and it is not only an interesting job, but is quite fulfilling. In my opinion, the only dumb questions are the ones not asked. You’ll never get an answer unless you put it out there.
If that wasn’t enough, social media is everywhere, and J&P Cycles assist you there, too. The J&P techs are hooked up on Twitter and here we can also answer your questions. I have recently been introduced to this unusual form of communication…. I’m still learning what it’s about and don’t really understand everything. However, if you send J&P a Tweet (@JPCycles), we will find an answer for you and Tweet you back.
Additionally, J&P has a very active Facebook page and has since April 2009. These days everybody knows about the huge network that Facebook has become. A number of staffers, including techs respond to questions that come in via this form of social media. One thing to note about Facebook, since the whole world can post onto our page, items offered for sale on our wall are in no way associated with J&P Cycles. If you decide to pursue something you see offered for sale here, the responsibility and outcome are the result of your choice and is not the liability of J&P Cycles. Remember, if you see a deal that’s too good to be true, it usually is.
Last, but certainly not least, we have an awesome selection of videos on YouTube. We take pride in showing off products, how-to videos, glimpses of events we attend and some behind-the-scene moments. Regardless of which method you prefer, you can’t say that you can’t get a hold of us outside of the telephone arena. Our goal is to provide you the service and expertise you’re looking for. So, as you’re working on that next project, keep in mind, we’re here to help you!
Remember; ride like you can’t be seen, because a lot of times, you can’t. Keep riding!