J&P Cycles a Finalist in Customer Service Contest

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J&P Cycles a Finalist in Customer Service Contest

Last month, RightNow Technologies challenged J&P Cycles to create a video showing how we celebrate Customer Service Week, and to enter that video in a contest that recognizes companies customer service-related efforts. For our part, J&P was asked to compete in the contest because our employees use the RightNow software package to manage online chat sessions, communicate with customers via email, and improve the overall customer experience every day.

The rules to the contest were short and sweet. RightNow’s rules limited the length of the video to three minutes and the message had to embrace Customer Service Week. Oh, yeah — and at some point in the video we had to use the word “RightNow.” We went one step further and wrote an entire song around that theme.

We figured making a video would be a piece of cake for a company that prides itself on customer service. But we’re going to let you be the judge. Take a peek at the video entry below and then let us know what you think. If you like it and you’re feeling benevolent, feel free to cast vote for J&P!

Here’s the link:


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  1. Rich Brecht November 10, 2010 at 2:26 pm

    Thank you all for your kind words!

  2. Rich Brecht November 10, 2010 at 2:25 pm

    Thanks to all for the kind words!!

  3. Lorna November 8, 2010 at 12:26 pm

    I Voted!!!!! Too Funny!! Would Love to work in that kind of Environment! You Guys’s Rock in Customer Service And Merchandise!!

  4. […] This post was mentioned on Twitter by jpcycles, Matt Hacker. Matt Hacker said: RT @JPCycles: New Blog Post: "J&P Cycles a Finalist in Customer Service Contest" http://bit.ly/a4JFic Please vote! […]

  5. Mark Taylor November 8, 2010 at 11:05 am

    Answered the call, promptly addressed the issue. What else can u ask for, good job.

  6. John W McCarthy November 8, 2010 at 10:54 am

    Never had a problem getting customer service

  7. Michael McConnell November 8, 2010 at 10:53 am

    Love J&P Cycles stop every time we are in Daytona

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