Since 2007, Kenny Davis has been putting his motorcycle knowledge and education to good use at J&P Cycles. Kenny started with us as a technical support specialist assisting customers with their questions — in person, online and at motorcycle events. His performance, knowledge and helpful nature earned him his current role as Tech Specialist Team Lead.
Kenny has a customer-comes-first attitude and he has helped thousands of J&P shoppers and regulars troubleshoot their bikes and select the right part. Kenny is a certified technician who has owned his own shop.
Q: What compelled you to get so involved with motorcycles?
A: I was drag racing on weekends at the local … Continue Reading
April 12, 2010 | By: J&P Cycles
Kody Wisner began sharing his wealth of knowledge about motorcycles with J&P Cycles’ customers back in 2004. After a short stint in the call center, Kody was moved to the Iowa showroom, where he was able to help local customers with his expertise of nearly all makes and models of motorcycles. After several years of working on the showroom floor and at cycle events, Kody became J&P’s bike builder and he’s been working his magic on our bikes ever since.
Kody also works with the folks in marketing doing videos, magazine articles and anything else that has a technical aspect to it. Kody and his fiancée, Rhonda, have a 3-year-old … Continue Reading
For the past four years, Anthony Todd has dedicated his time and energy towards the continued satisfaction of J&P’s customers. Anthony started here at J&P as a tech support specialist in 2006, where he handled technical support phone calls and emails from Harley and Metric customers alike. Now, he’s the Sr. Contact Center Supervisor in our Ormond Beach, Florida, headquarters.
We often refer to Anthony as the “human hat rack,” due to his ability to handle multiple projects. Anthony reviews catalog and web content for accuracy, takes on showroom duties when called upon, and trains our technicians on best practices and troubleshooting, If you have contacted us over by phone … Continue Reading
February 8, 2010 | By: J&P Cycles
For almost a decade, Scott Holton has leveraged his knowledge and hands-on technical experience to support J&P Cycles’ customers. To say Scott embodies the spirit and enthusiasm exemplified by John Parham, founder and president of J&P Cycles — who believes customer service and technical support are the most important differentiators for J&P in the motorcycle parts and accessories marketplace — would be an understatement.
If you’ve ever contacted J&P technical support through chat, phone, or e-mail, there’s a good chance Scott has been the one to answer your question. Whether you have a vintage Panhead or a 2010 Fatboy, Scott’s knowledge of Harley-Davidson motorcycles is sure to impress, as is … Continue Reading
December 16, 2009 | By: J&P Cycles
Every company has a visionary — that one person whose original inspiration it was to create the business in the first place. Here at J&P Cycles, that person was, and still is to this day, our Founder & President, John Parham.
Before we get too far along in blogging about the day-to-day activities and opportunities associated with J&P Cycles and the world’s largest aftermarket motorcycle parts and accessories online retailer, we thought it might be interesting to interview John and share the results here on the blog. First up are John’s responses to six fairly straightforward questions. Then, at the end of the interview, check out the accompanying video, featuring … Continue Reading