You asked for it and we listened! First, you wanted live chat and we responded by chatting up tens of thousands of customers in 2010, offering suggestions by the bucketful. Now you’ve asked for Sunday tech support and guess what? You got it!
Due to overwhelming demand, we’re expanding our technical support by phone or through Live Chat from 9 a.m. to 5 p.m. CST beginning Sunday, Jan. 2, 2011. This marks the first time in company history that we’ve staffed live tech support on Sundays.
J&P Cycles is the go-to source for world class customer service and knowledgeable tech support over the phone, through live chat or by e-mail … Continue Reading
J&P Cycles has been recognized as a “Social Super Star” by RightNow Technologies for our commitment to servicing and communicating with customers and motorcycle enthusiasts through our blog and the emerging channels of Facebook, Twitter and YouTube. RightNow provides customer experience solutions that help organizations create loyalty, grow sales and increase efficiency.
Halfway through last year, our team held a series of meetings that resulted in a conscious decision to develop a comprehensive social strategy in our dealings with the public. We quickly recognized the need to go where our customers were and we were ready to adapt to their needs — a strategy that has served us … Continue Reading
People often ask me how J&P Cycles consistently exceeds customer expectations. It’s a good question, but a bit difficult to answer. It goes without saying that we’ve got the dedication, tools and the resources to provide world-class customer service, but so do others. We have a mission statement with our customers as our No.1 priority, but again, so do the other guys.
The answer came to me during our recent Open House. Three simple words: “We get it.” And the “it” that I’m talking about is the deep-seated understanding of our customers by everyone at J&P — from the top of the organization on down.
For the past four years, Anthony Todd has dedicated his time and energy towards the continued satisfaction of J&P’s customers. Anthony started here at J&P as a tech support specialist in 2006, where he handled technical support phone calls and emails from Harley and Metric customers alike. Now, he’s the Sr. Contact Center Supervisor in our Ormond Beach, Florida, headquarters.
We often refer to Anthony as the “human hat rack,” due to his ability to handle multiple projects. Anthony reviews catalog and web content for accuracy, takes on showroom duties when called upon, and trains our technicians on best practices and troubleshooting, If you have contacted us over by phone … Continue Reading
Our team isn’t the only one busting its butt to make this year’s Bike Week memorable for all. As you can see from the video including in today’s post, there are several industry-leading vendors here, most of whom are showing off the hottest new products for 2010.
Wow, what a crazy first few days! My role this year is making sure people who visit J&P’s Ormond Beach Superstore — officially called the Destination Daytona Superstore — find what they need and can quickly make their way through checkout. I haven’t reached Wal-Mart greeter status yet but already I’ve met a lot of incredible people from all walks of life.
If there’s one thing everyone visiting our Bike Week location has in common, it’s a tremendous passion for motorcycles. As a result, I’ve been able to steal time away from my assigned duties (shh, don’t tell Zach) long enough to talk with several shoppers. Here’s what … Continue Reading
Over the years J&P Cycles has created strong ties to the communities we serve. Our employees take great pride in raising money and giving back to those in need. For the holidays, we decided to get creative and add additional incentive for employee donations. For a $1 donation, employees of J&P bought a chance for the opportunity to toss a pie in the face of the manager, supervisor or team lead of their choice. The more chances
Jill professes her love for John before unleashing the tasty projectile.
employees bought, the better their odds were of having their name drawn. Additionally, J&P staffers were able to purchase 6 tickets for … Continue Reading