Meet the Team: J&P Call Center Supervisor Brett Koranda
November 1, 2011 | By: Scott Holton
J&P Cycles team member Brett Koranda is one of our supervisors pulling the strings in our Iowa call center, not only fielding calls himself, but monitoring others and offering on-the-fly advice to his fellow J&P staffers. As a sales and customer service supervisor, it’s Brett’s task to make sure all your questions are answered when you phone in. He’s been doing an excellent job of it these past four years or so. If you call in and you hear, “Good afternoon, this is Brett,” give him a shout out. Tell him you read about him on the J&P blog:
J&P: What got you interested in Motorcycles?
Brett Koranda: My dad used to ride me around the backyard perched on his motorcycle gas tank when I was a toddler. However, my memory of that comes only from old photos. So, I guess I’d have to credit Evel Knievel, my childhood idol. I was obsessed with him as a kid. I never missed a jump when they’d carry them live on “Wide World of Sports.” I had all of his toys. Unfortunately, I actually played with them and wrecked them all. They’re worth a ton these days! Much to my parents’ chagrin, I discovered that my Schwinn Stingray five-speed didn’t hold up to jumps as well as Evel’s custom-built Harleys.
J&P: What is your actual job at J&P Cycles?
BK: I am a sales and customer service supervisor in the Iowa Contact Center.
J&P: What did you do before coming to work at J&P Cycles?
BK: I made my call center bones at MCI, working my way up from a service rep to a department manager prior to the MCI-WorldCom collapse in 2002. I worked as a staffing coordinator at KraftMaid Cabinetry in Ohio prior to moving back to Iowa and starting at J&P Cycles in 2007.
J&P: What do you like most about your job here at J&P Cycles?
BK: What I really enjoy is the fast-paced atmosphere and having the opportunity to positively impact the careers of my team members. I also like the being somewhat of an “insider” in the motorcycle industry.
J&P: What do you currently ride?
BK: I ride a 2001 Road King Classic; FLHRC-I
J&P: What is your dream bike?
BK: That’s a tough one. Ultimately, I love classic American metal. I would have to say either a 1948 Panhead or a 1946 Indian Chief. The designers really seemed to step up their game — trying to outdo themselves and the competition. In the aftermath of having to design utilitarian workhorse machines for the war effort, they really came up with rolling works of art at both companies. I’m so lucky to have the National Motorcycle Museum right in my backyard. It enables me to feed the vintage beast from time to time.
J&P: What would be your best tip to our customers talking to the tech line?
BK: Just know that we are here to see to your satisfaction. When you call the tech line you’re talking with fellow riders. Trust that we know how it feels when your bike is down and riding time is flying out the window as we talk.