Bud Milza joined our Florida call center team in April of 2007 and the timing couldn’t have been more perfect. By the time Bud plugged in his PC, our web business took off, followed shortly after that by a big jump in the number of customers emailing us with tech questions.
The time had come to designate a tech to handle this correspondence and Bud stood up and said, I’m your man, thus filling our very first e-tech position. Since then, this veteran biker has played a key role in expanding J&P Cycles’ e-services to better serve our online customers. But don’t take our word for it… Meet Bud:
J&P Cycles: What compelled you to get so involved with motorcycles?
Bud Milza: Freedom, self-expression and mischief. Back when I was about 10 years old, my grandfather came home with a Suzuki RM80 hanging out of the trunk of his Cadillac. Some degenerate owed him money so he took his kid’s bike. Before long, while all the other kids were pedaling around on their BMX bikes, I was ripping up and down the streets on my RM, laying one-off masterpieces on the neighborhood lawns. There was no better feeling back then and it just continues to get better with age.
J&P: What did you do prior to coming to work for J&P?
BM: I worked in construction, waste management, adult entertainment, collections and various other enterprises. Aside from riding, I spent most of my free time watching and learning in a buddy’s shop, and that led me to wanting to work with bikes full-time. I worked as a chrome consultant in a Harley dealership and then ended up taking a job with a custom builder and parts manufacturer.
J&P: What exactly do you do at J&P?
BM: My responsibilities include answering customers’ tech questions via email, live chat, web forums and social media. I help the purchasing department by retrieving ETA’s for back-ordered products from our suppliers and updating our database with new product information. I also provide tech support to our contact center staff and contribute to special projects as needed. Oh yeah, every once in a while I’ll throw a blog post or tech article into the mix.
J&P: What do you currently ride?
BM: My daily commuter is a 2007 Road King Police with the factory 103, 6-speed, S&S intake, Thunderheader 2-into-1, and a Vance & Hines FuelPak. My around-town hooligan bike is a 1994 FXR with an Andrews EV27, S&S Super E and a Thunderheader 2-into-1.
J&P: What do you like most about your job with J&P Cycles?
BM: The people I work with — and especially the old-timers who teach me something new every day. Aside from that, I get to deal with so many different situations that no two days are alike. One minute I’m assisting a guy — whose only mode of transportation is his bike — get back on the road. The next minute, I’m helping someone else pimp out their ride. After that, I’m consulting with some guy on performance modifications. It keeps me on my toes.
J&P: What is your dream bike?
BM: How can I possibly pick just one? I think I’d have to go with a Delkron 4-Cam Pro Street motor with a Baker 6-speed in a Chopper Guys FXR frame with full Ohlins suspension, ISR brakes and controls, carbon wheels and bodywork.
J&P: What are you currently reading?
BM: Aside from all of my vendor catalogs, I can’t remember the last time I picked up a book. The extent of my reading is done on the Internet. As of this morning, I am subscribed to 76 motorcycle-related blogs at blogspot.com. I also have the latest Horse and Cycle Source issues on my desk right now.