J&P Cycles Expanding Its Tech Support Hours in 2011

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December 29, 2010 | By: Rich Brecht

You asked for it and we listened! First, you wanted live chat and we responded by chatting up tens of thousands of customers in 2010, offering suggestions by the bucketful. Now you’ve asked for Sunday tech support and guess what? You got it!

Due to overwhelming demand, we’re expanding our technical support by phone or through Live Chat from 9 a.m. to 5 p.m. CST beginning Sunday, Jan. 2, 2011. This marks the first time in company history that we’ve staffed live tech support on Sundays.

J&P Cycles is the go-to source for world class customer service and knowledgeable tech support over the phone, through live chat or by e-mail through our online self-service support center. This online center provides the answers to many frequently asked questions. It also offers instructional videos and technical articles.

So why don’t you take our new service out for a test drive? Just give us a call on the first Sunday of the New Year and ask us a question about your bike. Go ahead. We’ll be waiting for you.

Comments: 2 Comments | Categorized Under: Announcements

Comments (2)

Hi my name is Ted. I’ve been done wrong i feel from my last purchase through j&p i spoke with a tech for 15 to 20 min. While he got me a very good deal so i thought. Purchased a chain that he said was for my bike just told me to shortn it so i did to the correct size then come to find out it was a 520 chain i didnt realize that harley never made a 520 there 530 found that out through the dealer. Unless you change the sprockets but even better they dont make a 520 conversion kit for my bike well there goes my business with you i guess considering your customer service couldt help sincerly Ted Mitchell please email if any additional info is needed other wise im no longer a customer & will let the word out on what happened here

The only people I forsee not liking this is the Tech Support staff! I’ll be calling alot starting next month, hope there’s some cats with hot rod/drag bike experience…

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