In a classic TV episode of Cheers, the bar is losing money and, in an effort to raise some cash, the tavern hosts a raffle with an ocean cruise as the prize. When the lovable, albeit simple minded Woody draws the winner from the tumbler, he announces cheerfully, “And the winner of the Cheers all-expense trip to the Caribbean is —No. 99!” The winner jumps up in amazement as the crowd cheers, steel drums begin pounding and the celebration gets underway. Meanwhile, in the background, Sam asks his smiling bartender, “Say, Woody, when you turn this 99 upside down it kinda looks like a 66, doesn’t it.” Woody looks closely and says, “Sure does.” Quickly Woody announces that they have a new winner — the newly crowned No. 66. Of course turmoil prevails, which always makes for good TV.
Well, it seems we had a similar issue crop up at our recent open house and I thought I might as well share it with you. It’s one of those “what are the chances?” incidents, and we did get a chuckle out of it. We held a drawing for our Gold Club members each day of the two-day event with a top prize of a $1,000 gift certificate to J&P Cycles. And on one of those two days, we inadvertently gave away the top prize to the wrong person. How did we do that, you ask? Two people with the same name were at the open house. When the winner was announced, a rider in the crowd heard his name and came up on stage. Turns out he wasn’t the winner — he was another J&P customer who just happened to have the exact same name as the real winner.
So when the real winner called in the next week to order some parts, he was a bit confused when he was congratulated on his good fortune. That’s when it dawned on us — and him — that he was the winner. Realizing our mistake, we made it right by giving $1,000 gift certificates to both our same-name customers.
Despite the incredible growth of our business, we still like to think of ourselves as the neighborhood parts company. We know many of our customers by name and many of our customers know our techs and staff by name. In a way, J&P is a lot like Cheers. It’s a place where “everybody knows your name.”
Unless, of course, there’s two of you with that same name.