Our technicians strive to provide you with accurate information about your motorcycle and to provide that information in a timely fashion. And the more familiar you are with your motorcycle and the products you’re interested in, the more efficient our technicians can be in providing the information you require. Whether you contact us via live chat, phone or email, the more details you can provide upfront, the better we can serve you.
For example, when calling, emailing or chatting with our support reps, you first need to give us the year and model motorcycle you’re working on (i.e., if you tell us you have a Softail, we need to know which model Softail it is… is it an FXST, FXSTD, or an FXCWC?) In most cases, there is enough of a difference between models that it’ll matter when it comes to selecting the correct parts. Here at J&P Cycles, we’ve developed a handy one-page reference guide to assist you in identifying all the essentials associated with your Harley-Davidson motorcycle. Interested in learning more? Get your free copy of Alphabet Soup: Quick Guide to Names and Designations for Harley-Davidson Motorcycles today. And if you’re still unsure of what you’re working with, have the VIN number off your frame at hand when you contact us.
Doing just a little research on your own before you contact a motorcycle tech is always advantageous. For example, write down any questions you may have so we can be sure to answer them all before you get off the phone. If you’re looking to upgrade your exhaust, for example, read up on the difference between slip-on mufflers and full systems. If you’re looking for a windshield, determine what size you’re going to need. This way, when you call us, we can get down to specifics and help you select the best product to suit your needs.
In addition to doing your homework before you contact us, we encourage you to use the many online resources J&P provides for you so you can quickly find what you’re looking for. If you click Customer Service in the navigation bar on our website, it directs you to a page that allows you to search our tech database by keyword. Below is a list of the Top 10 most frequently asked tech questions we receive and the links to their answers:
1. Which battery, spark plug, chain, belt, sprocket and tire sizes do I need for my bike?
2. What length cables will I need to put these taller handlebars on my bike?
3. How much motor oil does my bike take?
4. How much fork oil does my bike take?
5. What are the correct primary, derby and inspection cover gaskets for my bike?
6. Which brake pads are right for me?
7. Which replacement final drive belt do I need for my bike?
8. Which replacement plastic will fit my OEM windshield?
9. How do I know what type of throttle or idle cables I need?
10. How can I figure out the final drive gear ratio of my bike?
And finally, I highly recommend you take the time to visit and join our J&P Cycles Motorcycle Community. The community is fully searchable by keywords and phrases. There are currently more than 36,000 members using our Tech Forums with more than 244,000 posts. You will also find a nice collection of informative tech articles that our staff has contributed over the years.