Meet the Team: J&P Cycles Sr. Contact Center Supervisor, Anthony Todd
March 8, 2010 | By: Rich Brecht
For the past four years, Anthony Todd has dedicated his time and energy towards the continued satisfaction of J&P’s customers. Anthony started here at J&P as a tech support specialist in 2006, where he handled technical support phone calls and emails from Harley and Metric customers alike. Now, he’s the Sr. Contact Center Supervisor in our Ormond Beach, Florida, headquarters.
We often refer to Anthony as the “human hat rack,” due to his ability to handle multiple projects. Anthony reviews catalog and web content for accuracy, takes on showroom duties when called upon, and trains our technicians on best practices and troubleshooting, If you have contacted us over by phone or e-mail, or visited us during an event, there’s a good chance Anthony played a part in the service you received.
Q: What compelled you to get so involved with motorcycles?
A: I starting riding motorcycle when I was a young boy. I always had a passion to ride but never really was interested in anything other that getting on a bike and taking off. I started drag racing and doing performance work on domestic and import 4-cylinder cars when I was a teenager. After several years of spending a ton of money, I realized a modern sport bike had the same or more advanced technology and cost about ½ the price to go twice as fast. Saving money and going faster is what really got my wheels spinning in the direction of the motorcycle industry.
Q: What did you do prior to coming to work for J&P?
A: Initially I started my work career in the world of information technology. I worked as and IT guy to pay for my racing hobby and wrenched on cars/bikes as a second job. I also worked in a motorcycle shop doing everything from pushing bikes around the lot to extensive motorcycle performance work and dyno tuning.
Q: What exactly do you do at J&P?
A: Most of my day consists of managing all point of technical contacts from our customers, including phone calls, emails, web forum, and live chats. I spend a lot of my time working with our technical staff, preparing them for new product releases. I also mentor new technicians and provide our sales staff with product training. You can also find me working events talking directly with customers via email, live chat, and on our online forums.
Q: What do you currently ride?
A: My daily rider is a 2008 Suzuki Hayabusa (living in Florida, I have the advantage of riding year round),with a Brocks Performance Full Alien Head Exhaust System, Power Commander, Daytona Twin Tec Wego IV, and other bolt on parts from J&P.
Q: What do you like most about your job with J&P Cycles?
A: I like the fact that every day is different and there is never a dull moment. I doubt there are many people on the planet who can say they have helped hundreds of thousands of people build the bike of their dreams. The people I work with are amazing… they strive to provide great customer service and have a real passion for motorcycles. With over 750 years of combined technical experience, you can imagine some of the interesting conversations I get to have with the techs I work with.
Q: What is your dream bike?
A: I really don’t have a dream bike. I think every motorcycle builder/technician has the one bike that got away. I built a 96 Suzuki GSXR 1100 which started out as bone stock bike. I modified it into a full on drag bike then turned it into a custom show bike. I still regret that I traded it for another bike several years ago.
Q: What are you currently reading?
A: I have this weird thing about reading. I typically don’t read books unless I feel I can learn something to justify the time spent sitting down with the book open. A good friend of mine who I practice Brazilian Jiu Jitsu with recently gave me “Got Fight” by MMA Fighter Forrest Griffin. It’s a pretty comical book about his experience in the world of MMA fighting.