For almost a decade, Scott Holton has leveraged his knowledge and hands-on technical experience to support J&P Cycles’ customers. To say Scott embodies the spirit and enthusiasm exemplified by John Parham, founder and president of J&P Cycles — who believes customer service and technical support are the most important differentiators for J&P in the motorcycle parts and accessories marketplace — would be an understatement.
If you’ve ever contacted J&P technical support through chat, phone, or e-mail, there’s a good chance Scott has been the one to answer your question. Whether you have a vintage Panhead or a 2010 Fatboy, Scott’s knowledge of Harley-Davidson motorcycles is sure to impress, as is his commitment to you — our customer — and his passion for motorcycling in general.
Before Scott gets too far along in his blogging career, we thought it would be good to introduce him to you readers through this brief Q&A.
Q: What compelled you to get so involved with motorcycles?
A: I got my first bike from my uncle in 1970 when I was 13, and I’ve been riding ever since. It was a Montgomery Wards Riverside 250cc street bike. The bike was made by Benelli and marketed by Wards to compete against Sears’ Allstate brand. I got my first Harley when I was almost 19 — a 1956 Panhead 84” stroker. I started watching movies like “Hells Angels,” “Billy Jack,” and “The Long Ride.” One of my favorite TV shows back then, “Then Came Bronson,” also played a big part for me (I liked the whole idea of being independent and free, and I get that from riding). Easyrider Magazine was a big early influence, also.
Q: What did you do prior to coming to work for J&P?
A: Prior to joining up with J&P in May of 2000, I worked for motorcycle industry giant S&S Cycle as a warranty technician. For several years before that I had my own motorcycle repair shops in Virginia, Arizona, and California. Between ‘93 and ‘96 I was an instructor at the Motorcycle Mechanics Institute (MMI) in Phoenix, Arizona. I attended MMI from late 1986 through early 1987.
Q: What exactly do you do at J&P?
A: I have been fortunate enough to be here at J&P for almost 10 years. My job covers a lot of things. I have been taking care of our online Forum under the name Xea since December of 2000. I also spend a fair amount of time answering tech e-mails and web chats from all over the world. I do parts inspections as needed to determine the reasons for parts failures or manufacturer defects, and I work closely with our quality control department to spot trends and issues with particular parts, or the vendors who supply them. I also write tech articles and Blog entries for the J&P website, and I assist with escalated customer situations relating to improper installation or manufacture defects. I’m also a mentor to our younger tech staff (I train and educate our sales staff to improve their technical knowledge). Oh, I’ve also taught a lot of housewives to sell motorcycle parts over the years!
Q: What do you currently ride?
A: Currently I ride a bike that has a special construction title. It has a 2003 Indian Powerplus 100 Bottle-cap engine in an Early 4-Speed FL frame; an upside down 54 MM fork, riding on 3.5 X 18 and 5.5 X 18 wheels sporting a 130MM front and 180 MM rear Metzeler tires complete the rolling stock; Drag Bars; and 7 gallon fatbobs with a full strutless rear fender complete the look.
Q: What do you like most about your job with J&P Cycles?
A: I have the greatest job in the world. I get to sit and talk about bikes all day, and I get paid for it. I get hands-on exposure to all the new parts and accessories offered by the world’s top suppliers. It doesn’t get any better than that.
Q: What is your dream bike?
A: I’ve built so many over the years that my dream bike will always be the next one I build.
Q: What are you currently reading?
A: The last book I read was a text about table saws (sounds exciting, huh?). For light reading I just finished Breaking Dawn by Stephanie Meyers.